My mom bought Geetle a pair of pink running shoes a few weeks back. They have this funky Velcro piece that looks like a “Z”. They have been Geetle’s favorite shoe since then.
The other day, the little piece of material that holds the Velcro strip where it turns midway up the shoe broke and the shoes cannot be worn anymore.
We walked into Target with the shoes and they said that we could swap them out but they didn’t have any more in stock.
Then they said they could give us a store credit for the value. The shoes have gone on clearance since my mom bought them and since we don’t have a receipt, that is the best they can do…corporate policy and all.
So, the $13 shoes are now worth $3.86 as long as we are willing to spend that $3.86 in Target.
We asked if we could just swap them for a similar shoe. The manager said that we can do that but we just need to pay the difference between $3.86 and the cost of the shoe.
Then we pointed out that these shoes are the Target Circo brand. If they were a name brand, we would be able to contact the company that made them. Since these are the Target brand, shouldn’t they stand behind the product that broke and give us a replacement pair of similar shoes?
Nope. Corporate policy and all.
So now we get to call some corporate person and waste their time complaining about how we feel like they should replace the shoes which will take time that the person could spend doing something more productive. Plus, now they have a blog post that a handful of people will read complaining about their company.
Plus, I am a pretty frequent Target shopper. Sometimes when I get a little stir crazy, I’ll wander around their store looking at the CDs/books/computer games. And a fair percentage of that time, I stop and get a hot dog or popcorn.
I’ll probably still continue to shop there from time to time but not as often as I used to. Which will definitely cost them more then $8.
Did I mention that my wife is pregnant? Guess which store probably won’t be my first option to pop in and pick up emergency diapers?
Target, when somebody walks in with a pair of your store brand shoes that broke, you should probably just let them swap them for a new pair.
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Target definitely has the worst return policy of any store I’ve dealt with. This same thing has happened to us!
Target sucks! We registered there thinking that it was close by and easy to use…boy! Were we wrong…They refused to let us return anything that wasn’t on our registry and treated us like criminals…Seriously! The manager actually said, “Ma’am, I can’t believe that someone would buy you something from this store that ISN’T on you registry…we can’t let you return this”. Nice, after we gave them thousands of dollars of business by building a registry…not that I’m bitter, but Taco Supreme will not be receiving a gift from Target!
I have been a target shopper for 30 years. This is probably why my children are Target shoppers and why my grandchildren ask to go to Target. I spend a lot of time and huge amounts of money there. Due to there recent change in return policies I no longer want to go there and just be frustrated. I get a bad feeling just walking in there. I do hope pookie and geetle will be ok with me choosing another store for all the toy shopping we do. I’m pretty sure other stores sell the same toys and have a better shopping environment so they’ll be ok.